Refund policy

Returns & Refunds

Because our flowers are fresh, seasonal and perishable, we're unable to accept returns or refunds for change of mind.

We take great care to ensure your flowers are freshened beautiful when they leave us. If your flowers are damaged, are not of acceptable quality, or there has been an issue with your order, please contact us as soon as possible after receiving them. Photos are helpful so we can understand what has happened.

Where appropriate, we'll happily arrange a replacement, credit or refund.

As our flowers are grown seasonally, individual varieties and colours may vary from photographs shown on our website. We may substitute flowers depending on what is looking best in the field while keeping the overall style and value of your order. 

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993